Changes, Cancellations & Refunds

Cancellation within 24 hours of booking

If you experience a sudden change of plans and you need to cancel your reservation or make any changes within 24 hours, we are here to help you.

Overview

What this guide says

This guide restates the current cancellation within 24 hours of booking policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

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Who this article applies to

Use this section to confirm the traveler, booking, or market scope before taking action.

  • If you experience a sudden change of plans and you need to cancel your reservation or make any changes within 24 hours, we are here to help you.
  • For cancellations requested within 24 hours of booking, exclusively for the US market, we will process your request free of charge.
  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
  • Receive your refund for a booking made less than 24 hours ago following the next steps:
  • Request the booking cancellation by calling on +1 (800) 555-0100.
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Eligibility conditions

These conditions need to be true before the request can be handled under this policy.

  • If you experience a sudden change of plans and you need to cancel your reservation or make any changes within 24 hours, we are here to help you.
  • For cancellations requested within 24 hours of booking, exclusively for the US market, we will process your request free of charge.
  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
  • Receive your refund for a booking made less than 24 hours ago following the next steps:
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Restrictions to keep in mind

These limits narrow the scope of what can be approved or refunded.

  • For cancellations requested within 24 hours of booking, exclusively for the US market, we will process your request free of charge.
  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
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Exceptions and edge cases

These exceptions should be checked before promising an outcome to the traveler.

  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
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Fees and payment impact

These notes describe whether a charge applies or whether the action can be handled without an added fee.

  • For cancellations requested within 24 hours of booking, exclusively for the US market, we will process your request free of charge.
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Timing and processing windows

These are the time limits or waiting periods mentioned in the source policy.

  • If you experience a sudden change of plans and you need to cancel your reservation or make any changes within 24 hours, we are here to help you.
  • For cancellations requested within 24 hours of booking, exclusively for the US market, we will process your request free of charge.
  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
  • Receive your refund for a booking made less than 24 hours ago following the next steps:
  • Wait up to 10 business days for the refunds to be posted on your account.
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Required steps

Follow these actions in order when the article describes a specific process.

  • Receive your refund for a booking made less than 24 hours ago following the next steps:
  • Request the booking cancellation by calling on +1 (800) 555-0100.
  • Receive a cancellation confirmation email directly to your inbox.
  • Wait up to 10 business days for the refunds to be posted on your account.
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Contact points

Use the following contact details or support channels only as they appear in the source policy.

  • +1 (800) 555-0100
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Refund details

This section keeps only the refund-related statements found in the source article.

  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.
  • Receive your refund for a booking made less than 24 hours ago following the next steps:
  • Wait up to 10 business days for the refunds to be posted on your account.
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Change details

This section keeps only the change-related statements found in the source article.

  • If you experience a sudden change of plans and you need to cancel your reservation or make any changes within 24 hours, we are here to help you.
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Important notes

These notes should be preserved because they soften, narrow, or qualify the policy meaning.

  • For low-cost carriers, non-US markets*, or reservations created less than a week before the scheduled departure, 24 hours cancellation conditions might be restricted by the carrier, and the ticket refund is subject to the Terms and Conditions of Carriage.
  • *Reservations issued in the Canadian or European market might not allow the full refund for the ticket that was canceled within 24 hours.