Guarantee

This guide restates the current guarantee policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

Use this section to confirm the traveler, booking, or market scope before taking action.

• You have to get in touch immediately with our Customer Service once you get a notice about the schedule changes, delays, or cancellations of your relevant flights. Besides that, you are obligated to provide evidence of your flight disruption (for instance but not limited to, a notification from the airline), or your Guarantee may be voided. The available channels for connection are provided below. Our Customer Service is available 24/7:
• Email: support@example.com
• As usual, the airline protects its passengers against Force Majeure situations, but you can always upgrade your security by purchasing additional travel insurance.
• Any customer is expected to cooperate and proceed to the next segment of the combination on the customer’s flight itinerary in due course. The minimum self-transfer time that is specified below is considered sufficient for the customer to manage the next departure point of the itinerary:
• 60 minutes – if the customer doesn’t possess check-in baggage;
• 90 minutes – if the customer possesses check-in baggage;
• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).
• Note: The customer is accountable for the information displayed at the airport, including the one related to the alteration of gates, terminals, and time of departure in order to get on the relevant flight. We cannot take responsibility for the customer’s missed flight resulted from issues other than the disruptions mentioned above. The Guarantee cannot be applied in case the customer didn’t succeed to perform the self-transfer in due course, despite the minimum self-transfer time being put on his disposal.

These conditions need to be true before the request can be handled under this policy.

• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).

These limits narrow the scope of what can be approved or refunded.

• ONLY to the combination of flights in question, which were booked by 2 or more separate tickets, and include a Self-transfer. That means different PNR numbers will be assigned to each segment of the route;
• Note: The customer is accountable for the information displayed at the airport, including the one related to the alteration of gates, terminals, and time of departure in order to get on the relevant flight. We cannot take responsibility for the customer’s missed flight resulted from issues other than the disruptions mentioned above. The Guarantee cannot be applied in case the customer didn’t succeed to perform the self-transfer in due course, despite the minimum self-transfer time being put on his disposal.

These exceptions should be checked before promising an outcome to the traveler.

• Your flight has been delayed, canceled, or its schedule changed, due to any cause except Force Majeure situations (discover the details below). As a consequence, you lost your relevant flight and no alternative flight was proposed by the airline;

These are the time limits or waiting periods mentioned in the source policy.

• You can benefit from our Guarantee if you have encountered a schedule alteration, delay, or cancellation that can cause the loss of your relevant flight (hereinafter “the part of the flight combination”), and consequently, the inability to follow your predetermined route. In these circumstances, we take the responsibility to provide an alternative connection (which departs not over 72 hours compared to the original departure time of your missed relevant flight) or a refund (equivalent to 200% of the value of the original relevant flight).
• bankruptcy or mass cancellation of the flights of the same Carrier (more than 5 flights in 24 hours).
• 60 minutes – if the customer doesn’t possess check-in baggage;
• 90 minutes – if the customer possesses check-in baggage;
• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).

Follow these actions in order when the article describes a specific process.

• Phone number: +1 (800) 555-0100
• Online chat available on Business Class Data Services.com
• Email: support@example.com
• Your flight has been delayed, canceled, or its schedule changed, due to any cause except Force Majeure situations (discover the details below). As a consequence, you lost your relevant flight and no alternative flight was proposed by the airline;
• ONLY to the combination of flights in question, which were booked by 2 or more separate tickets, and include a Self-transfer. That means different PNR numbers will be assigned to each segment of the route;
• You missed your connecting flight due to the baggage delay.
• When the flight is not booked via Business Class Data Services website;
• To flight connections with layovers and transfers covered by the airline and created by standard interlining;
• To flights that aren’t part of the combination provided by us;
• When you missed the connection due to personal matters that weren’t caused by any flight disruption stated above;
• Immigration and customs procedures were prolonged and you missed your connecting flight;
• In case any improvements were done to the itinerary provided by us, or to the additional services that aren’t specified herein;
• When you did not have the correct visa or travel documents for your layover airport;
• In case of political disputes, border closures, refusal of visas, climate, or other matters of a similar nature and any other Force Majeure.
• meteorological conditions,
• volcanic ash clouds,
• natural catastrophes,
• political volatility,
• strikes,
• blockades,
• security risks,
• airport system malfunctions,
• bankruptcy or mass cancellation of the flights of the same Carrier (more than 5 flights in 24 hours).
• 60 minutes – if the customer doesn’t possess check-in baggage;
• 90 minutes – if the customer possesses check-in baggage;
• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).

Use the following contact details or support channels only as they appear in the source policy.

• You have to get in touch immediately with our Customer Service once you get a notice about the schedule changes, delays, or cancellations of your relevant flights. Besides that, you are obligated to provide evidence of your flight disruption (for instance but not limited to, a notification from the airline), or your Guarantee may be voided. The available channels for connection are provided below. Our Customer Service is available 24/7:
• +1 (800) 555-0100
• support@example.com

This section keeps only the refund-related statements found in the source article.

• You can benefit from our Guarantee if you have encountered a schedule alteration, delay, or cancellation that can cause the loss of your relevant flight (hereinafter “the part of the flight combination”), and consequently, the inability to follow your predetermined route. In these circumstances, we take the responsibility to provide an alternative connection (which departs not over 72 hours compared to the original departure time of your missed relevant flight) or a refund (equivalent to 200% of the value of the original relevant flight).

This section keeps only the change-related statements found in the source article.

• You have to get in touch immediately with our Customer Service once you get a notice about the schedule changes, delays, or cancellations of your relevant flights. Besides that, you are obligated to provide evidence of your flight disruption (for instance but not limited to, a notification from the airline), or your Guarantee may be voided. The available channels for connection are provided below. Our Customer Service is available 24/7:
• Your flight has been delayed, canceled, or its schedule changed, due to any cause except Force Majeure situations (discover the details below). As a consequence, you lost your relevant flight and no alternative flight was proposed by the airline;

This section keeps only the baggage-related statements found in the source article.

• You missed your connecting flight due to the baggage delay.
• 60 minutes – if the customer doesn’t possess check-in baggage;
• 90 minutes – if the customer possesses check-in baggage;
• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).
• Self-transfer implies manual re-check of the baggage and we suggest check-in online for all relevant flights before boarding any flight of your itinerary.

This section keeps only the documentation-related statements found in the source article.

• You can benefit from our Guarantee if you have encountered a schedule alteration, delay, or cancellation that can cause the loss of your relevant flight (hereinafter “the part of the flight combination”), and consequently, the inability to follow your predetermined route. In these circumstances, we take the responsibility to provide an alternative connection (which departs not over 72 hours compared to the original departure time of your missed relevant flight) or a refund (equivalent to 200% of the value of the original relevant flight).
• You have to get in touch immediately with our Customer Service once you get a notice about the schedule changes, delays, or cancellations of your relevant flights. Besides that, you are obligated to provide evidence of your flight disruption (for instance but not limited to, a notification from the airline), or your Guarantee may be voided. The available channels for connection are provided below. Our Customer Service is available 24/7:
• To flights that aren’t part of the combination provided by us;
• In case any improvements were done to the itinerary provided by us, or to the additional services that aren’t specified herein;
• When you did not have the correct visa or travel documents for your layover airport;
• In case of political disputes, border closures, refusal of visas, climate, or other matters of a similar nature and any other Force Majeure.
• Any customer is expected to cooperate and proceed to the next segment of the combination on the customer’s flight itinerary in due course. The minimum self-transfer time that is specified below is considered sufficient for the customer to manage the next departure point of the itinerary:
• 120 minutes – if the customer is compelled to move to another terminal within the same airport (aside from the possession of check-in baggage);
• 180 minutes – if the customer is compelled to move to another terminal within the same metropolitan area (aside from the possession of check-in baggage).
• Note: The customer is accountable for the information displayed at the airport, including the one related to the alteration of gates, terminals, and time of departure in order to get on the relevant flight. We cannot take responsibility for the customer’s missed flight resulted from issues other than the disruptions mentioned above. The Guarantee cannot be applied in case the customer didn’t succeed to perform the self-transfer in due course, despite the minimum self-transfer time being put on his disposal.

These notes should be preserved because they soften, narrow, or qualify the policy meaning.

• You have to get in touch immediately with our Customer Service once you get a notice about the schedule changes, delays, or cancellations of your relevant flights. Besides that, you are obligated to provide evidence of your flight disruption (for instance but not limited to, a notification from the airline), or your Guarantee may be voided. The available channels for connection are provided below. Our Customer Service is available 24/7:
• Note: The customer is accountable for the information displayed at the airport, including the one related to the alteration of gates, terminals, and time of departure in order to get on the relevant flight. We cannot take responsibility for the customer’s missed flight resulted from issues other than the disruptions mentioned above. The Guarantee cannot be applied in case the customer didn’t succeed to perform the self-transfer in due course, despite the minimum self-transfer time being put on his disposal.