Irregular operations

This guide restates the current irregular operations policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

Use this section to confirm the traveler, booking, or market scope before taking action.

• Should one of the following apply to your reservation we kindly ask you to use the recommended options provided below:

These conditions need to be true before the request can be handled under this policy.

• We define an irregular operation (IRROP) as a delay or cancelation to an airline flight within 72 hours of scheduled departure for a variety of reasons, including but not limited to:

These notes describe whether a charge applies or whether the action can be handled without an added fee.

• If you find out that the flight is canceled 1-2 days before the actual departure, feel free to contact us to receive assistance from our service center specialists. We will do our best to place you on the next available flight or check for a refund option.

These are the time limits or waiting periods mentioned in the source policy.

• We define an irregular operation (IRROP) as a delay or cancelation to an airline flight within 72 hours of scheduled departure for a variety of reasons, including but not limited to:
• If you find out that the flight is canceled 1-2 days before the actual departure, feel free to contact us to receive assistance from our service center specialists. We will do our best to place you on the next available flight or check for a refund option.

Follow these actions in order when the article describes a specific process.

• Weather or other “acts of God”
• Servicing of an aircraft
• Aircraft equipment change
• Crew rest
• If you find out that the flight is canceled at the last minute at the airport, we recommend that you approach the airline counter desk and request them to place you on the next available flight. Alternatively, try to reach the airline support line to check with them all possible options. This is the fastest way to get boarded on the next available flight.
• If you find out that the flight is canceled 1-2 days before the actual departure, feel free to contact us to receive assistance from our service center specialists. We will do our best to place you on the next available flight or check for a refund option.

Use the following contact details or support channels only as they appear in the source policy.

• If you find out that the flight is canceled 1-2 days before the actual departure, feel free to contact us to receive assistance from our service center specialists. We will do our best to place you on the next available flight or check for a refund option.

This section keeps only the refund-related statements found in the source article.

• If you find out that the flight is canceled 1-2 days before the actual departure, feel free to contact us to receive assistance from our service center specialists. We will do our best to place you on the next available flight or check for a refund option.

This section keeps only the change-related statements found in the source article.

• Aircraft equipment change

This section keeps only the documentation-related statements found in the source article.

• Should one of the following apply to your reservation we kindly ask you to use the recommended options provided below: