Requesting a refund

This guide restates the current requesting a refund policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

Use this section to confirm the traveler, booking, or market scope before taking action.

• To refund your booking online, go to “My Trips” and log in using your booking details. Then, click on “Manage Booking” and choose the option “Cancel & Refund”.
• Once we receive the authorization, we will start working on your request. You can check, anytime, the status of your refund on your booking page. A confirmation email will be sent when the refund is processed.

Use the following contact details or support channels only as they appear in the source policy.

• May you encounter any issues upon requesting a change or a refund, please contact us.

This section keeps only the refund-related statements found in the source article.

• To refund your booking online, go to “My Trips” and log in using your booking details. Then, click on “Manage Booking” and choose the option “Cancel & Refund”.
• If your airfare qualifies for an online cancellation, you’ll be redirected to the Refund Overview Page. Carefully verify the breakdown of applicable penalties and the refundable amount.
• In case you are redirected to submit an inquiry, please fill out the form. Your refund request will be reviewed by our specialists to determine refund eligibility and the amount. We will get back to you with the most accurate information via email. Also, Refund Overview will become available for you in the “My Trips” section.
• There, you will have the possibility to check all the details, give your consent to cancel your travel itinerary, and initiate the refund procedure.
• Once we receive the authorization, we will start working on your request. You can check, anytime, the status of your refund on your booking page. A confirmation email will be sent when the refund is processed.
• For more information about Terms & Conditions, please read our dedicated article for Refunds.
• May you encounter any issues upon requesting a change or a refund, please contact us.

This section keeps only the change-related statements found in the source article.

• May you encounter any issues upon requesting a change or a refund, please contact us.

These notes should be preserved because they soften, narrow, or qualify the policy meaning.

• May you encounter any issues upon requesting a change or a refund, please contact us.