Special assistance at the airport

This guide restates the current special assistance at the airport policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

Use this section to confirm the traveler, booking, or market scope before taking action.

• According to the Air Carrier Access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair transportation to and from their gates. Foreign airlines must offer similar assistance for flights going to and out of the United States. Conditions may vary for other countries yet they are mostly similar.
• Call early. Even though wheelchair assistance is a condition that is added to your booking, the carrier needs time to properly organize this transfer
• Make sure you arrive at the airport early. This is especially important during busy seasons as there will be lots and lots of other customers and long wait lines.
• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.

These conditions need to be true before the request can be handled under this policy.

• According to the Air Carrier Access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair transportation to and from their gates. Foreign airlines must offer similar assistance for flights going to and out of the United States. Conditions may vary for other countries yet they are mostly similar.
• Contact us to select the required wheelchair from the below types:You are able to walk short distances but cannot climb stepsYou do not generally need a wheelchair, or only use a wheelchair for long distances, but are able to climb stairsYou use a wheelchair at all times and require assistance to move around in the aircraft cabin
• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.

These limits narrow the scope of what can be approved or refunded.

• Contact us to select the required wheelchair from the below types:You are able to walk short distances but cannot climb stepsYou do not generally need a wheelchair, or only use a wheelchair for long distances, but are able to climb stairsYou use a wheelchair at all times and require assistance to move around in the aircraft cabin
• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.

These are the time limits or waiting periods mentioned in the source policy.

• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.

Follow these actions in order when the article describes a specific process.

• Book flights on bigger planes if on-board assistance is needed. Bigger planes have more rows and therefore more aisle seats that can fit your needs
• Call early. Even though wheelchair assistance is a condition that is added to your booking, the carrier needs time to properly organize this transfer
• Make sure you arrive at the airport early. This is especially important during busy seasons as there will be lots and lots of other customers and long wait lines.
• Contact us to select the required wheelchair from the below types:You are able to walk short distances but cannot climb stepsYou do not generally need a wheelchair, or only use a wheelchair for long distances, but are able to climb stairsYou use a wheelchair at all times and require assistance to move around in the aircraft cabin
• Allow us up to 1h to process your request
• Receive a confirmation to your inbox that the needed assistance has been requested with the carrier
• Verify your Special Assistance arrangements before checking in

Use the following contact details or support channels only as they appear in the source policy.

• Call early. Even though wheelchair assistance is a condition that is added to your booking, the carrier needs time to properly organize this transfer
• Contact us to select the required wheelchair from the below types:You are able to walk short distances but cannot climb stepsYou do not generally need a wheelchair, or only use a wheelchair for long distances, but are able to climb stairsYou use a wheelchair at all times and require assistance to move around in the aircraft cabin

This section keeps only the documentation-related statements found in the source article.

• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.

These notes should be preserved because they soften, narrow, or qualify the policy meaning.

• According to the Air Carrier Access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair transportation to and from their gates. Foreign airlines must offer similar assistance for flights going to and out of the United States. Conditions may vary for other countries yet they are mostly similar.
• Make sure you arrive at the airport early. This is especially important during busy seasons as there will be lots and lots of other customers and long wait lines.
• Any special assistance requests may require additional medical documentation related to the customer’s condition. Please confirm your arrangements with the carrier at least 48 hours prior to the first scheduled flight as even though guaranteed by law, special arrangements are subject to physical space limitations. Therefore, to avoid the inconvenience of having your flight being rescheduled, we highly recommend reconfirming your arrangements with the carrier to make sure you’re all set and ready for the trip.