Changes, Cancellations & Refunds

Voluntary cancellations beyond 24 hours

Voluntary cancellation is when the traveler decides to cancel a valid trip that was not affected by a major schedule change or airline cancellation. All cancellation requests initiated by the passenger, regardless of the reason, are considered voluntary cancellations.

Overview

What this guide says

This guide restates the current voluntary cancellations beyond 24 hours policy in a cleaner format. It keeps the original scope, restrictions, timing, and required actions intact.

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Who this article applies to

Use this section to confirm the traveler, booking, or market scope before taking action.

  • Voluntary cancellation is when the traveler decides to cancel a valid trip that was not affected by a major schedule change or airline cancellation. All cancellation requests initiated by the passenger, regardless of the reason, are considered voluntary cancellations.
  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
  • All applicable penalties are calculated per ticket and must be covered by the passenger.
  • None of the points mentioned in “Restricted Refunds” (see below) applies to your booking.
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Eligibility conditions

These conditions need to be true before the request can be handled under this policy.

  • All applicable penalties are calculated per ticket and must be covered by the passenger.
  • The cancellation should be requested at least 24 hours before the departure.
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Restrictions to keep in mind

These limits narrow the scope of what can be approved or refunded.

  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
  • None of the points mentioned in “Restricted Refunds” (see below) applies to your booking.
  • Refunds are Restricted by the following conditions:
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Exceptions and edge cases

These exceptions should be checked before promising an outcome to the traveler.

  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
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Fees and payment impact

These notes describe whether a charge applies or whether the action can be handled without an added fee.

  • There is no chargeback process initiated with the credit card company or any other ongoing disputes.
  • Costs and applicable fees in case of voluntary cancellation
  • Airline penalty (cancellation fee charged by the airline company) for refunding your tickets.
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Timing and processing windows

These are the time limits or waiting periods mentioned in the source policy.

  • The cancellation should be requested at least 24 hours before the departure.
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
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Required steps

Follow these actions in order when the article describes a specific process.

  • All applicable penalties are calculated per ticket and must be covered by the passenger.
  • The cancellation should be requested at least 24 hours before the departure.
  • There is no chargeback process initiated with the credit card company or any other ongoing disputes.
  • None of the points mentioned in “Restricted Refunds” (see below) applies to your booking.
  • You purchased a non-refundable ticket
  • You didn’t show up for the flight, didn’t board the plane after the check-in process, you were denied boarding, or your tickets were suspended
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
  • Your ticket was fully used.
  • You made changes to the flight directly with the airline company.
  • There’s no refund balance left, according to the calculation.
  • Airline penalty (cancellation fee charged by the airline company) for refunding your tickets.
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Refund details

This section keeps only the refund-related statements found in the source article.

  • Refund options
  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
  • None of the points mentioned in “Restricted Refunds” (see below) applies to your booking.
  • Refunds are Restricted by the following conditions:
  • You purchased a non-refundable ticket
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
  • There’s no refund balance left, according to the calculation.
  • Airline penalty (cancellation fee charged by the airline company) for refunding your tickets.
  • Refund processing fee, which is our agency fee for handling the procedure in case you cancel your flight after the 24-hour period of booking is passed. The refund processing fee will be waived only for customers who have purchased the CFAR product, Travel Protection Plan, and meet all the conditions.
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Change details

This section keeps only the change-related statements found in the source article.

  • Voluntary cancellation is when the traveler decides to cancel a valid trip that was not affected by a major schedule change or airline cancellation. All cancellation requests initiated by the passenger, regardless of the reason, are considered voluntary cancellations.
  • You made changes to the flight directly with the airline company.
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Document details

This section keeps only the documentation-related statements found in the source article.

  • Voluntary cancellation is when the traveler decides to cancel a valid trip that was not affected by a major schedule change or airline cancellation. All cancellation requests initiated by the passenger, regardless of the reason, are considered voluntary cancellations.
  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
  • You didn’t show up for the flight, didn’t board the plane after the check-in process, you were denied boarding, or your tickets were suspended
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.
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Important notes

These notes should be preserved because they soften, narrow, or qualify the policy meaning.

  • In case of booking cancellation, you may be eligible for a partial refund; however, it depends on your ticket policy and activated bundles. We’ll provide the requested refund based on the cancellation circumstances and only if you meet and agree with the following conditions:
  • You initiated the request after your ticket validity expiration. Note: To request a refund on any unused ticket, a passenger should apply for the refund within 12 months since the purchase was made.